Claims

Insurance protection is all about peace of mind in a claims situation

We consider it critical that a client interacts with a very limited number of experienced claims handlers who are familiar with both the policy and the client and who can ensure continuity in claims handling. Experienced claims handlers work with you and are empowered to make decisions. We don’t “triage” your claim; we solve your problem with a personal touch.

At Berkley Crime, we are committed to providing our customers the personalized and highly professional claims service they deserve.

When and how to report a claim or ask questions

Please notify us as soon as you become aware of facts which cause you to assume that a loss or incident which may result in a claim under your policy has been incurred or will be incurred. You do not need to be aware of all the details or the amount of loss. Please file a loss notice via email to the extent you have information available as shown below. If you do not have access to email, please fax, mail or call us with the details regarding the claim.

Loss Notice Information Required from the Insured

The loss notice should include the following:

  • Name and address of the insured, contact details, policy number and effective dates
  • Date of Loss
  • Location of Loss
  • Written narrative of cause of loss
  • All pertinent letters or documentation necessary to properly evaluate the claim

Please provide duplicate copies of all claim notices and correspondence sent directly to Berkley Crime to your professional agent or broker.

Please e-mail us at the address below with details regarding the claim.

Email:

claims@berkleycrime.com

Other Claims Contact Options:

  • Phone (toll free): 1-866-539-3995 Option 3
  • Fax (toll free): 1-866-915-7879
  • Mail:
    Berkley Crime Claims Dept.
    849 Fairmount Ave.
    Suite 301
    Towson, MD 21286
  • Holidays and after hours claim reporting: 1-800-634-1617

A member of our claims team will contact you within one business day.